Refund Guide for eSIMs
Simply eSIMS offers full refunds for eSIMs that have not been installed or activated. If you purchased a plan but have not yet scanned the QR code or entered the activation details on a device, you are eligible for a refund — email support@simplyesims.com with your order number and we will process it within 24-48 hours. Approved refunds are returned to your original payment method and typically appear within 5-10 business days. Once an eSIM has been installed and data has been consumed, it cannot be refunded. If you purchased the wrong plan, contact us before activating — we may be able to exchange it.
When Am I Eligible for a Refund?
- Not yet activated: If you have purchased an eSIM but have not yet installed or activated it, you are eligible for a full refund.
- Technical issues: If the eSIM fails to work due to a technical problem on our end (e.g., the QR code does not install, the plan does not connect at the destination), you may be eligible for a refund or replacement.
- Incorrect plan: If you accidentally purchased the wrong destination or data plan and have not activated it, contact us for an exchange or refund.
When Can I Not Get a Refund?
- The eSIM has been installed and data has been consumed.
- The plan validity period has expired.
- The issue is caused by an incompatible or carrier-locked device.
How Do I Request a Refund?
- Email our support team at support@simplyesims.com.
- Include your order number or the email address used at checkout.
- Briefly describe the reason for your refund request.
- Our team will review your request and respond within 24-48 hours.
How Long Does a Refund Take?
Once approved, refunds are processed back to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.
For the full refund policy, see our Refund Policy page.