Refund Guide for eSIMs

We want you to be fully satisfied with your Simply eSIMS purchase. Since eSIMs are digital products that are delivered and activated instantly, our refund policy is designed to be fair while accounting for the nature of the product.

When Are You Eligible for a Refund?

• Not yet activated: If you have purchased an eSIM but have not yet installed or activated it, you are eligible for a full refund.
• Technical issues: If the eSIM fails to work due to a technical problem on our end (e.g., the QR code does not install, the plan does not connect at the destination), you may be eligible for a refund or replacement.
• Incorrect plan: If you accidentally purchased the wrong destination or data plan and have not activated it, contact us for an exchange or refund.

When Refunds Are Not Available

• The eSIM has been installed and data has been consumed.
• The plan validity period has expired.
• The issue is caused by an incompatible or carrier-locked device.

How to Request a Refund

1. Email our support team at support@simplyesims.com.
2. Include your order number or the email address used at checkout.
3. Briefly describe the reason for your refund request.
4. Our team will review your request and respond within 24-48 hours.

Refund Timelines

Once approved, refunds are processed back to your original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.

For the full refund policy, see our Refund Policy page.